frequently asked questions

We provide services to anyone four years of age and older who lives in Catoosa, Chattooga, Dade, or Walker Counties and who are in need of Mental Health and Addictive Disease Treatment.

Online Referral Form

Here is a link to the new Behavioral Health and Substance Abuse Referral Form

How do I find treatment?

Treatment can be accessed through one of our three outpatient clinics located in Fort Oglethorpe, Summerville, and Trenton.

How do I make an appointment?

A referral is not needed for an appointment with LMCS.  To make an appointment, call one of our outpatient clinics between the business hours of 8:30 a.m. and 5:00 p.m. Walk-ins, needing to complete an Intake, are accepted at each Clinic beginning at 8:30 a.m. 

What can I expect at my first appointment?

A Level of Care Assessment will be completed by a licensed clinician who will talk with you about why you are seeking treatment, gather necessary personal, medical, and social history to determine your symptoms, strengths, needs, abilities, resources, and preferences, and develop an initial plan of care with your input.

What do I need to bring to my first appointment?

  • Proof of Residency (a recent utility bill, rent receipt, or lease agreement in your name)
  • Proof of Income (4 consecutive paycheck stubs, a letter from Social Security, DFCS, or Earning Statement from the Department of Labor)
  • Identification Card/document which has your picture on it (Such as Georgia driver’s license or photo ID)
  • Social Security Card
  • Medicaid, Medicare, CMO or ***Private Insurance Card***
  • Medicaid or Peachcare Denial Letter (for anyone 17 years of age or younger)
  • Custody Papers (for anyone 17 years of age or younger if not living with both biological parents)
  • Verification of lawful presence in the U.S.   (Passport, Birth Certificate, Driver’s license)

What type of payment do you accept?

Lookout Mountain Community Services’ fees are established by the State of Georgia on a sliding scale based on family size and amount of income.  We accept Medicaid, Medicare, Commercial Insurance, Cash, MasterCard, and Visa as forms of payment.  

*** 12/21/2021: Due to staff shortage, LMCS is not able to accept new patients with private insurance at our Ft. Oglethorpe, Trenton, and Summerville outpatient clinics at this time. However, LMCS offers a private pay fee scale for those Georgia residents covered by insurance that LMCS does not accept. ***

What can I do if I’m dissatisfied with my mental health therapy services/treatment?

One can speak with a Clinic or Program Manager or with our Consumer Rights Representative at 706-638-5584. Individuals can also file a complaint at or Call 844.815.8233 (toll-free).

Crisis Hotlines:

  • National Suicide Prevention Lifeline: 800.273.TALK (8255)
  • Crisis Text Line: Text GA to 741741 or Message GA to Crisis Text Line on Facebook
  • Boys Town Hotline: 800.448.3000
  • Georgia Crisis & Access Line: 800.715.4225




lmcs in the news


Kaleidoscope Chickamauga

Christmas Light Show Extravaganza Our Kaleidoscope Chickamauga Day Program staff dressed up and hosted a "DriveThru" Christmas light show, including inflatables, Santa Claus, Elves, and The Grinch, hand-made wooden cutouts painted by the Kaleidoscope...

Happy Holidays

LMCS around the town Recently some of Santa’s Helpers, Lookout Mountain Community Services (LMCS) CEO Heather Roesner, and Debbie Faulkner, visited the local Sheriffs Offices to deliver goodie baskets to our dedicated law enforcement partners. LMCS is...

LMCS is Hosting a Job Fair

Come join our team!   lmcs in the news   Need Help? No Initial Appointments Needed. Walk-Ins welcome at any outpatient site between 8:30 am to 1:00 pm. Staff Quick Links Below is a quick resource for LMCS staff. Contact Us Employment: 706.638.5580 Ext...

Need Help?

No Initial Appointments are Needed. Walk-Ins are Welcome at an outpatient site between 8:00 am to 1:00 pm.

Staff Quick Links

Below is a quick resource for LMCS staff.

Contact Us

Employment: 706.638.5580 Ext 4114
Clinical Q&A: 706.638.5580 Ext 1110
Billing Q&A: 706.638.5580 Ext 4140
Business Q&A: 706.638.5580 Ext 4122
Executive Director: 706.638.5584
Individual Complaints: 844.815.8233
GA Crisis & Access Line: 800.715.4225