frequently asked questions

We provide services to anyone four years of age and older who lives in Catoosa, Chattooga, Dade, or Walker Counties and who are in need of Mental Health and Addictive Disease Treatment.

Online Referral Form

Here is a link to the new Behavioral Health and Substance Abuse Referral Form

How do I find treatment?

Treatment can be accessed through one of our four outpatient clinics located in Fort Oglethorpe, Summerville, Lafayette and Trenton.

How do I make an appointment?

A referral is not needed for an appointment with LMCS.  To make an appointment, call one of our outpatient clinics between the business hours of 8:30 a.m. and 5:00 p.m.Walk-ins, needing to complete an Intake, are accepted at each Clinic beginning at 8:30 a.m.. 

What can I expect at my first appointment?

A Level of Care Assessment will be completed by a licensed clinician who will talk with you about why you are seeking treatment, gather necessary personal, medical, and social history to determine your symptoms, strengths, needs, abilities, resources and preferences, and development an initial plan of care with your input.

How long will it take before I see a doctor?

Every effort will be made for you to see one of our physicians within 30 days. 

What do I need to bring to my first appointment?

• Proof of Residency (a recent utility bill, rent receipt, or lease agreement in your name)
• Proof of Income (4 consecutive paycheck stubs, letter from Social Security, DFCS or Earning Statement from the Department of Labor)
• Identification Card/document which has your picture on it (Such as Georgia driver’s license or photo ID)
• Social Security Card
• Medicaid, Medicare, CMO or Private Insurance Card
• Medicaid or Peachcare Denial Letter (for anyone 17 years of age or younger)
• Custody Papers (for anyone 17 years of age or younger if not living with both biological parents)
• Verification of lawful presence in the U.S.   (Passport, Birth Certificate, Driver’s license)

What type of payment do you accept?

Lookout Mountain Community Services’ fees are established by the State of Georgia on a sliding scale based on family size and amount of income.  We accept Medicaid, Medicare, Cash, MasterCard, and Visa as forms of payment.   If you have private insurance, upon your first visit, staff will verify your eligibility and determine your fees for services as to whether LMCS is in-network or out-of network with your particular insurance carrier.  We are on most insurance panels. 

Who may utilize LMCS’ services?

We provide services to anyone four years of age and older who lives in Catoosa, Chattooga, Dade, or Walker Counties and who are in need of Mental Health and Addictive Disease Treatment.

Is in-home treatment available?

It is available for those who need a higher and more intense level of care.

What if my treatment is court mandated?

We can only provide Court Mandated Treatment for the type of treatment that we offer.

What do I do if I need transportation to my treatment or appointment?

Once you are an active consumer of LMCS, LMCS can provide transportation for individuals who do not have Medicaid or the financial resources to use other transportation services available in their community.  

How can I get help paying for my prescriptions and treatment?

For individuals that do not have insurance, services are provided on a sliding scale based on the individual’s income and family size.  The Genoa pharmacy can assist individuals who do not have insurance with applying for Patient Assistance medications through various pharmaceuticals companies.

How do I find inpatient or residential treatment?

If one meets the criteria for these services, LMCS can refer individuals for this type of treatment once an assessment has been completed.

What can I do if I’m dissatisfied with my mental health therapy services/treatment?

One can speak with a Clinic or Program Manager or with our Consumer Rights Representative at 706-638-5584.

How do I find a support group in my community?

Healthy Classes- A support group locator
Family Crisis Center of Chattooga, Walker, Catoosa and Dade
The Sexual Assault Center of Northwest Georgia

What do I do if someone I know is threatening suicide?

Get Help!!!

You cannot fix someone else’s life, but you can support someone in getting the help they need to overcome suicidal thoughts.  A person who is suicidal needs serious intervention.  If the situation presents as IMMEDIATE, call 911.

Encourage your loved one to seek counseling, or call a suicide intervention hotline.  You can call or text a hotline yourself as well.  The people who staff these hotlines are well-equipped to help you help your loved one.  Some suicide hotline numbers are:

  • National Suicide Prevention Lifeline: 800.273.TALK (8255)
  • Crisis Text Line: Text GA to 741741 or Message GA to Crisis Text Line on Facebook
  • Boys Town Hotline: 800.448.3000
  • Georgia Crisis & Access Line: 800.715.4225

Who are the mental health professionals who provide mental health services?

There are several kinds of mental health professionals:

  • Psychiatrists (M.D.) are medical doctors.  While they have the expertise to provide therapy, many psychiatrists limit their practice to evaluation and prescription of medication.  If your child needs medication, a psychiatrist is your best choice.
  • Psychologists (PH.D, Psy. D) – Their training focuses on providing therapy or counseling; they are also trained to administer the psychological testing that assists in diagnosis.
  • Social Workers (LCSW) and Licensed Professional Counselors (LPC) do not prescribe medication or perform psychological testing. Their training focuses on providing therapy and counseling, often with specializations in particular problem areas like eating disorders, anger management, etc.

What does it mean to have a mental illness?

Mental illnesses are medical conditions that disrupt a person’s thinking, feeling, mood, ability to relate to others, and daily functioning.  Mental illnesses are medical conditions that often result in a reduced ability for coping with the ordinary demands of life.

Some of the more common disorders are depression, bipolar disorder, dementia, schizophrenia, and anxiety disorders.  Symptoms may include changes in mood, personality, personal habits, and/or social withdrawal.  When these occur in children under 18, they are referred to as serious emotional disturbances (SEDs).  Mental illnesses can affect persons of any age, race, religion, or income.

What causes mental illness?

Although the exact cause of most mental illnesses is not known, it is becoming clear through research that many of these conditions are caused by a combination of biological, psychological, and environmental factors.

Is anyone immune to mental illness?

Mental illnesses can affect persons of any age, race, religion, or income.  They do not discriminate.

Can mental illness be prevented?

Most mental illnesses are caused by a combination of factors and cannot be prevented.

How common is mental illness?

Mental illnesses are very common; in fact, they are more common than cancer, diabetes or heart disease.  According to the U.S. Surgeon General, an estimated 23% of American adults (those ages 18 and older) or about 44 million people, and about 20% of American children suffer from a mental disorder during a given year.

Even though mental disorders are widespread in the population, the main burden of illness is concentrated in a much smaller proportion, about 6 percent, or 1 in 17 Americans, who suffer from a serious mental illness (one that significantly interferes with functioning).  It is estimated that mental illness affects 1 in 4 families in America.

What are some of the warning signs of mental illness?

Symptoms of mental disorders vary depending on the type and severity of the condition. Some general symptoms that may suggest a mental disorder include:

In adults:

  • Confused thinking
  • Long-lasting sadness or irritability
  • Extreme highs and lows in mood
  • Excessive fear, worrying or anxiety
  • Social withdrawal
  • Dramatic changes in eating or sleeping habits
  • Strong feelings of anger
  • Delusions or hallucinations (seeing or hearing things that are not really there)
  • Increasing inability to cope with daily problems and activities
  • Thoughts of suicide
  • Denial of obvious problems
  • Many unexplained physical problems
  • Abuse of drugs and/or alcohol

In older children and pre-teens:

  • Abuse of drugs and/or alcohol
  • Inability to cope with daily problems and activities
  • Changes in sleeping and/or eating habits
  • Excessive complaints of physical problems
  • Defying authority, skipping school, stealing or damaging property
  • Intense fear of gaining weight
  • Long-lasting negative mood, often along with poor appetite and thoughts of death
  • Frequent outbursts of anger

In younger children:

  • Changes in school performance
  • Poor grades despite strong efforts
  • Excessive worrying or anxiety
  • Hyperactivity
  • Persistent nightmares
  • Persistent disobedience and/or aggressive behavior
  • Frequent temper tantrums

My child has threatened to harm someone.  Whom should I call?

If harm to others is imminent, call 911.  If your child is a threat to him/herself or others, your child may require hospitalization.  Begin by calling Georgia Crisis and Access Line at 800.715.4225.

My child is in crisis. Whom should I call?

Call Georgia Crisis and Access Line at 800.715.4225

What kind of treatment do mental health professionals provide for children?

Mental health treatment for children can include talk therapy, play therapy, or activity therapy.  Some children also benefit from group treatment where they interact with peers who have similar problems or concerns.  There may also be a recommendation for family treatment which involves not only the child but the parents or caregivers and siblings as well.  When the benefits of treatment with medication outweigh the risks, what is called “psychotropic” medication might also be recommended.

lmcs in the news

NDEAM 2020

Lookout Mountain Celebrates National Disability Employment Awareness Month Lookout Mountain CSB Celebrates National Disability Employment Awareness Month October is National Disability Employment Awareness Month. The purpose of National Disability...

Genoa Pharmacy

Pharmacy Services at Lookout Mountain CSB GENOA HEALTHCARE PHARMACY(LOCATED INSIDE LMCS Fort Oglethorpe Outpatient Clinic)On-site Pharmacy Services that Mail Directly to YouLMCS has an on-site Genoa Healthcare® pharmacy for consumers and staff to use for...

Kaleidoscope Celebrates International Dot Day

Tuesday, September 15th is recognized as “International Dot Day”. It is a celebration of creativity inspired by the book,  “The Dot”  written by Peter H. Reynolds. It is a day to think about ways in which we can use our individual talents to make the world...

Need Help?

No Initial Appointments Needed. Walk-Ins welcome at our outpatient sites. Intakes begin at 8:30 am. We will process intakes until all the allotted slots are consumed by individuals.

Contact Us

Employment: 706.638.5580 Ext 4114
Clinical Q&A: 706.638.5580 Ext 4151
Business Q&A: 706.638.5580 Ext 4135
Executive Director: 706.638.5584
Individual Complaints: 844.815.8233
GA Crisis & Access Line: 800.715.4225