complaints process

We provide services to anyone four years of age and older who lives in Catoosa, Chattooga, Dade, or Walker Counties and who are in need of Mental Health and Addictive Disease Treatment.

Individual Rights Complaints

It is the policy of Lookout Mountain Community Services to ensure that individuals, representatives, guardians, associations, or agencies involved with the delivery or receipt of services may file, and have reviewed, complaints and grievances.  All complaints and grievances shall be heard promptly, investigated appropriately, and where possible, resolved informally.  No person shall be retaliated against or be denied services for filing a complaint or grievance.

To report Corporate Compliance violations or to file a complaint:

Visit www.lmcs.ethicspoint.com
or
Call 844.815.8233 (toll-free)

lmcs in the news

Here for you

We are still here for YOU! Our purpose is to partner with individuals and communities to improve lives by providing services that can lead to transformation. In keeping with that mission, LMCS has changed our approach to service delivery at this time in...

Kaleidoscope HHP Spotlight

Celebrating the accomplishments of people with disabilities Lookout Mountain Community Services’ Kaleidoscope program is celebrating the many accomplishments and achievements by people with disabilities living in the community. The agency provides a Host...

COVID-19

Help us keep staff and community healthy If you or any household member have the following symptoms: * Fever (greater than 100.4F) for more than 5 days * Respiratory Distress, including barking cough, difficulty breathing, or cough that interferes with...

Need Help?

No Initial Appointments Needed. Walk-Ins welcome at the following outpatient sites.

  • Fort Oglethorpe O/P Clinic
    • Between 8:30 am to 1:00 pm, Mon-Friday
  • LaFayette O/P Clinic
    • Between 8:30 am to 1:00 pm, Tues, Wed, & Thurs.
  • Summerville O/P Clinic
    • Between 8:30 am to 1:00 pm, Mon-Fri.
  • Trenton O/P Clinic
    • Between 8:30 am to 1:00 pm, Mon-Fri.

Contact Us

Employment: 706.638.5580 Ext 4114
Clinical Q&A: 706.638.5580 Ext 4151
Business Q&A: 706.638.5580 Ext 4135
Executive Director: 706.638.5584
Individual Complaints: 844.815.8233
GA Crisis & Access Line: 800.715.4225